Shipping policy
🚚 Shipping Policy – Pitch Royalty ZA
Last updated: March 2026
Thank you for shopping with Pitch Royalty ZA. Below you’ll find everything you need to know about our shipping process.
📦 Order Processing
All orders are processed within 1–3 business days after payment confirmation.
- Orders are processed Monday – Friday (excluding public holidays).
- Once your order has been shipped, you will receive a confirmation email with tracking details.
Please allow extra processing time during promotions, holidays, or high-demand periods.
🇿🇦 Shipping Times (South Africa)
Estimated delivery times:
- Major Cities: 5–8 business days
- Regional Areas: 7–10 business days
Delivery times are estimates and may vary depending on courier operations and location.
💰 Shipping Costs
Shipping costs are calculated at checkout.
We may occasionally offer Free Shipping promotions, which will be clearly displayed on our website.
📍 Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your delivery in real time.
If you do not receive tracking details within 5 business days, please contact our support team.
⚠️ Delays
While we work hard to deliver orders on time, delays may occur due to:
- High order volumes
- Weather conditions
- Courier delays
- Public holidays
Pitch Royalty ZA is not responsible for delays once orders are handed over to the courier, but we will always assist where possible.
🏠 Incorrect Address Information
Please ensure your shipping address is correct at checkout.
- We are not responsible for orders delivered to incorrect addresses provided by customers.
- Address changes can only be made within 12 hours of placing your order.
📦 Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery confirmation so we can assist you.
📩 Contact Us
For any shipping questions, please contact our support team:
Email: support@iconicgoals.co.za
Response Time: Within 24–48 hours (business days)